Delivery

In stock orders ship within 1 to 2 working days. Custom and bulk orders are made to order, so allow 7 to 10 working days before they ship. Once posted, Australian orders arrive quickly and most international orders arrive faster than people expect.

In stock orders leave us in 1 to 2 working days. We often dispatch same day when we can. You get tracking by email as soon as it ships.

Custom and bulk orders are made to order, so please allow 7 to 10 working days for production before they ship. If you have a deadline, tell us and we will let you know what is achievable.

In most cases, yes. Choose Express at checkout for the fastest option, and if your date is tight, message us before ordering and we will tell you what is realistic for your location. We have express posted to make a deadline more than once.

Shipping rates are shown at checkout and depend on your destination and the option you choose, so you always see the cost before you pay. We offer both Standard and Express on every order.

Yes. Express is available within Australia and worldwide. Choose it at checkout when you want your Stubbyz as fast as possible.

Every order has a Standard and an Express option. Standard is the everyday choice. Express is for when you need it quickly or you are buying for a date.

Every order ships from Melbourne, Australia, where our Stubbyz are made.

Yes. We ship Stubbyz worldwide. After Australia, the United Kingdom is our biggest market, and we regularly send orders to New Zealand, the United States, the Netherlands, Switzerland, Germany, Ireland and beyond. Overseas customers tell us their orders arrive quickly and in perfect condition.

Almost certainly. We ship to most countries worldwide. Taxes and duties may apply depending on your destination, and any rates are shown at checkout.

Yes. We can ship to PO Boxes, FPO and APO addresses, as well as any standard deliverable address.

You get a tracking link by email as soon as your order ships. Every order travels with Australia Post from Melbourne, and international orders hand over to your local post once they land, so you can follow it the whole way.

Australia Post carries every order out of Melbourne. For international orders, Australia Post passes the parcel to your country's local post for the final leg, for example Royal Mail in the UK or NZ Post in New Zealand.

International tracking can pause for a few days while a parcel is in transit or clearing customs, which is normal. If it has not moved in a week or you are worried, message us and we will chase it for you.

Depending on your country, customs charges or import duties may apply on international orders. These are set by your local authorities and are outside our control. Any shipping rates we charge are shown at checkout.

Tell us and we will make it right. When a parcel has gone missing in transit, we have stepped in, dispatched replacements and even posted Express to make a deadline. Get in touch and a real person will help.

If something is not right, contact us. You can find the full details on our returns page.